Refund, Repair and Return policy
West Arc Welding is happy to ensure your happiness and we therefore present to you our Return, Repair, and Refund Policy.
We want to make sure you are 100% happy with your purchase. All returns must be made within 15 days of receiving your order. Please contact West Arc Welding immediately if you have any concerns about your shipment or delivery.
West Arc Welding will fully refund the original method of payment within 15 days of receiving the returned product.
As per the information on our Shipping Policy page, if you receive a damaged part, do NOT accept the package; have the shipper immediately return it to the sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. Missing, damaged, or incorrect parts are non-returnable after 30 business days, regardless of the party at fault. We must be contacted immediately if any of the above occurs. Lastly, we are not responsible for lost or stolen packages, and all claims for such must be worked out with the shipping company.
Please contact West Arc immediately if you have any concerns about your shipment or delivery.